Property
Mumbai
Last 30 days
These are reviews where the rating and the written feedback contradict each other. They could be sarcasm, fake reviews, or an honest rating slip. Worth verifying before responding. 1 is high-confidence mismatches.
Review them →These guests asked to be contacted directly instead of posting publicly. Reach out and resolve before they reconsider.
“Cockroach in bathroom. Need to know what corrective action you're taking.”
Their feedback: Floor 4 mein cockroach dikha bathroom mein. Yuck. Manager ko complain ki, instantly room change kiya. Service achchi but problem nahi honi chahiye thi.
“Geyser was broken whole day — kids had to bathe in cold water. Expecting a refund.”
Their feedback: Geyser kaam nahi kar raha tha pura din. Manager ko bola, ignore kiya. Family ke saath aaye the, bachhon ne thanda paani se nahaya. Bahut ghatiya experience.
“Lift broken for 3 days, manager unhelpful. Want to talk before posting on Google.”
Their feedback: लिफ्ट खराब थी ३ दिन तक। सामान के साथ सीढ़ी चढ़नी पड़ी पांचवीं मंज़िल तक। मैनेजर से बात की पर कुछ नहीं हुआ।
“Please call after 6pm. Wanted to discuss the AC issue on floor 4.”
Their feedback: AC ta thik korte parche na khub bhalo. Manager ke bolar por o keu ashlo na 2 ghonta dhore. Khub bhejal experience.
Standardized Ridge coefficients with bootstrap 95% confidence intervals over 60 reviews. Higher absolute value means a one point change in that aspect moves your rating more.
“Even after telling the manager, no one came for 2 hours”
“Valet took 30 minutes to bring our car”
“Service in evening shift was slow”
“Coffee was perfect. Highly recommend the chef's tasting menu”
“Breakfast was absolutely amazing”
“Food matches the setting”