Single review

One guest, one submission.

id 6aaa50a0·8 Apr 2026, 1:56 pm·language en·source qr_internal

What the guest wrote

Reception staff in evening was rude. Refused to honour our group booking. Eventually sorted but ruined the welcome.

Star ratings

Overall

2/5

Food

—

Service

1/5

Ambiance

—

Cleanliness

—

Context

room: 401
floor: 4
shift: evening

Aspects detected

Each row links a specific sentence to an aspect and sentiment. Confidence is the model's certainty.

Aspect	Sentiment	Confidence	Quoted sentence
Staff & service	negative	0.95	“Reception staff in evening was rude. Refused to honour our group booking”

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